(DOWNLOAD) "Rethinking e-Government Services" by Collective ~ Book PDF Kindle ePub Free
eBook details
- Title: Rethinking e-Government Services
- Author : Collective
- Release Date : January 02, 2009
- Genre: Political Science,Books,Politics & Current Events,
- Pages : * pages
- Size : 8742 KB
Description
Expecting substantial savings and improved public services – a trend further accentuated by the financial and economic crisis beginning in 2008 – OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today.
This report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.
 "Rethinking e-Government Services" by Collective ~ Book PDF Kindle ePub Free){kind=link}